Frequently Asked Questions

Frequently asked questions

What's my jewelry made of?


Everything is made with the highest quality materials. Sterling silver is a metal alloy which contains 92.5% pure silver and 7.5% copper. 3D printed products are made of Nylon and then dyed with fabric dyes and alcohol inks, then sealed with laquer. Some products are gold plated in a style called Vermeil, we exclusively gold plate over sterling silver with a 2.5 micron layer of gold.




Where does it come from?


Orders are made and shipped from Rochester, NY. All our sterling silver jewelry is made by Madison in her Rochester studio. 3D Printing is designed by Madison in Rochester and sent off to Shapeways in New York City to be printed on the highest quality machines in the industry. Gold plating is done by Red Sky Plating in New Mexico.




Can I see it in person before I buy?


Yes! We now have a brick & mortar location in downtown Rochester's Neighborhood of the Arts inside Studio 34 Creative Arts Center on the second floor of 34 Elton Street. We also travel to local craft shows! Check out our contact and events pages for more info!




Help! One of my pieces broke, can it be fixed?


Most likely, yes! In some cases (including with most 3D prints) the piece will have to be remade, we will work directly with you to get the issue solved, reach out to madison.schoenfeld@gmail.com for help!




How do I care for my new jewelry?


This depends on the material! Sterling silver looks its best when it is worn all the time, the more you wear it the less likely your piece is to tarnish. If it does begin to tarnish, use a soft jewelry cloth to gently clean it. If you're not going to be wearing your silver often, keep it in an airtight container to slow the oxidation process. Gold Plated Vermeil will wear over time. Do NOT use a jewelry polishing cloth on your Vermeil jewelry it will wear the plating off more quickly, instead use a cotton cloth. You can also use a bit of warm soapy water to gently clean the surface. 3D printed nylon is super easy to clean and care for. If your piece looks dirty, you can rinse it off under some warm water, the pieces are sealed and are waterproof. Please avoid any contact with alcohol, as it may cause the ink to run.





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